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DESCRIPTION
Shopbop, a completely built-in Amazon subsidiary in Madison, WI, is in search of an action-oriented, motivated particular person who has an obsession for buyer satisfaction and expertise working with high-end merchandise. Profitable candidates will probably be chargeable for attaining specific division objectives. A super candidate will excel in a fast-paced, multitasked, dynamic surroundings.
It is a full-time, direct rent place that pays $19.00/hour. We’re a name middle open 7am-9pm CST, 7 days per week. Will need to have the pliability to work a wide range of shift assignments together with nights/weekends/holidays/OT Peak.
Shopbop is the premier on-line procuring vacation spot for what’s new and what’s subsequent in vogue and elegance, providing prospects around the globe the perfect choice from each established and rising designers. Working with greater than 500 worldwide manufacturers, Shopbop gives prospects in 165 international locations a selective and nuanced fashion-forward assortment of ready-to-wear and equipment with quick, free international delivery.
On this Buyer Help Specialist, you’ll be the voice of Shopbop, fielding real-time calls in a digital, name middle surroundings from prospects globally. The best Buyer Help Specialist is caring and compassionate, enthusiastic, solutions-oriented and dedicated to offering excellent service to all our prospects.
This position is a completely distant, do business from home place. Candidate location restrictions could apply.
Key job tasks
• Act as a Model Ambassador for Shopbop, offering world-class service to all Prospects
• Be the primary level of contact to resolve buyer points and complaints throughout a number of channels in a well timed method, speaking via e-mail, telephone, dwell chat and/or social media
• Present Prospects with essential service and product info, guaranteeing buyer satisfaction
• Exhibit sound understanding and complete data of the Shopbop’s full vary of services
• Deal with buyer inquiries and/or circumstances via completely different channels in a well timed {and professional} method choices in consideration of the insurance policies and procedures throughout the Service Stage Settlement
• Guarantee clear and correct information seize, be capable to present each quantitative and qualitative insights of shoppers’ voices
• Make the most of a wide range of software program applications to resolve buyer inquiries
• Work with exterior delivery contractors to help prospects with each home and worldwide points
BASIC QUALIFICATIONS
• 2+ years of expertise inside a luxurious buyer service-focused surroundings, comparable to contact middle, luxurious retail, or hospitality (most well-liked)
• Glorious verbal and written communication expertise. Capable of deal with tough conversations with a excessive degree of empathy and integrity
• Be assured to make choices with late returns, defective items and compensations if vital
• Proficiency in primary math with capacity to compute refunds earlier than and after reductions, and apply specified percentages, tiered promotional codes, and partial reductions to orders
• Means to work a set schedule (scheduled begin, cease, breaks and lunches), together with nights, weekends, and holidays, with required time beyond regulation as enterprise wants; flexibility required throughout peak instances
• The power to work your total shift utilizing a pc whereas stationed at a desk, sporting a headset, and activate the digicam when requested by management
• It is a Digital Position and requires a house work space that’s free from background noise the place you’ll be able to connect with the web and work in your deliverables
• Expertise working below strain in a high-volume surroundings whereas sustaining requirements for productiveness, high quality, and repair
• The power to fulfill the Shopbop and Amazon Buyer Contact Heart Work from Dwelling Pointers and expectations which incorporates utilizing a wired, high-speed Web, Modem or Router w/ Ethernet Port – Buyer Help Specialists should join immediately (No Satellite tv for pc Web or Wi-Fi)
• Extremely proficient with desktop functions comparable to MS Workplace and Web browsers; Comfy working with computer systems and smartphones. Means to shortly discover ways to use new web sites and apps
• Highschool diploma or equal.
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