American Categorical is Hiring Work from Dwelling Now in Many States!

Job Description

Overview of Function:

CREATE YOUR JOURNEY WITH US AT AMEX GBT!

As a Distant Journey Counselor, you’ll be part of our extremely expert distant group, offering excellent service to our company enterprise shoppers.

We’re most pleased with our heat and inclusive tradition, innovation within the journey tech area, inner promotions, and profession development alternatives; most of our Traveler Care management began as a Journey Counselor, and you will discover us in nearly each different division at GBT!

We’re excited so that you can expertise our values (Individuals, Ardour, and Progress) in motion, and sit up for your software.

What You’ll Do on a Typical Day

• Advise and prepare journey for company enterprise prospects (each people and teams)
• Conduct evaluation and analysis on journey choices, and pro-actively anticipate traveler must promote further providers
• Organize and e-book home and worldwide enterprise journey, in quite a lot of complexity, for air, street, rail, and lodging
• Use varied International Distribution Programs (GDSs), together with Sabre, Apollo, and Amadeus. Coaching could also be supplied
• Guarantee compliance to prospects’ agreed journey coverage, service supplier insurance policies, and regulatory necessities
• Use optimistic phone service strategies and act on particular buyer requests
• Collaborate inside your group to educate, mentor, and supply constructive suggestions to enhance service ranges

We sit up for sharing extra detailed job capabilities and key efficiency indicators in the course of the interview course of.

What We’re Wanting For

• Ardour for excellence in consumer service, together with proactive anticipation of wants
• Native GDS experience (Sabre, Apollo, and/or Galileo)
• Skilled communication (written and verbal)
• Consideration to element
• Act with integrity, and take care of private traveler data
• Possess a powerful understanding of the journey trade (background in enterprise journey, leisure journey, or airline reservation)
• Resolving buyer points rapidly and independently / with provider
• Teamwork and openness to suggestions

Our Traveler Care unit is a 24/7 operation. We’ve got particular colleagues devoted to the evening shift, nonetheless, please be versatile and ready to work afternoon shifts (12-8pm) on some days.

What You Get From Us

• A various, supportive, enjoyable, excellent group of Traveler Care professionals. We’re primarily based around the globe, and we’re pleased with how we join and collaborate to drive outcomes for our prospects.
• The prospect to develop your profession with a purpose-led group, captivated with powering progress by way of journey.
• The pliability to earn a living from home in a really international office.
• Complete advantages program together with: well being & life insurance coverage, retirement financial savings program (with employer match), entry to our international colleague help program and our wellness platform, eMindful.
• An setting that champions Variety, Fairness and Inclusion. We’ve got a community of Inclusion Teams, Variety Councils and Nation Ambassadors who’re captivated with creating a world tradition of belonging.

Location

United States – Digital Location