About Us and Why We’re Hiring
We’re YNAB (“why-nab”), a monetary training firm with a budgeting app. We educate 4 Guidelines that create a brand new relationship with cash—one the place you’re keen on the way you spend and rejoice the way you save. For greater than a decade, individuals have been utilizing YNAB after which telling their buddies what a distinction it has made of their lives. Take a look at our group on Fb, TikTok, or Reddit (actually!), or learn a few of our app opinions, and also you’ll see what we imply. We love constructing one thing that has an enormous optimistic affect on individuals’s lives, and now we have a powerful training ecosystem that features stay courses, to not point out stellar help (if we do say so ourselves!).
Talking of our superior help workforce, January is our busiest month! We obtain 1000’s of messages from skilled and new YNABers who need to have a superb begin to the brand new 12 months. So, we’re in search of tech-savvy, pleasant, Seasonal Buyer Help Specialists to assist make that occur. This can be a momentary, part-time (23-30 hours per week paid at $18 USD per hour), distant place starting early November 2023 and ending mid-February 2024. For those who’re identified for being real, proactive, and a transparent communicator, we need to hear from you!
We now have one overarching requirement on the subject of becoming a member of our workforce—even quickly: our authentic Core Values Manifesto has to actually click on with you. For those who’re nodding emphatically whereas studying it, you’ll most likely match proper in!
Necessities (these are actual, precise necessities)
- Willingness to make use of and be taught YNAB
- Wonderful written English
- You’re accessible to work our required schedule:
- A complete of 23-30 hours per week, starting November 6, 2023 and ending mid-February 2024.
- Your weekly hours will probably be cut up throughout 4-8 hour shifts for 4-5 days per week, and every week you’ll must work a Saturday or Sunday.
- Please word that though we’re totally distant, we do have some location restrictions for this momentary function—we are able to solely rent individuals who stay both:
- Within the U.S., in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
- OR, in a rustic that’s not the U.S. or the UK.
A Little Bit Extra About Us:
We stay our Core Values day-after-day at YNAB, and we imply it once we say we’re an equal alternative employer. We imagine {that a} range of backgrounds, skills, beliefs, and experiences is important to our success, and we’re obsessed with making a welcoming, supportive, and collaborative atmosphere for all staff. All are inspired to use as we proceed to develop a sensible, hard-working, and various workforce that loves working collectively to construct one thing that issues.
We additionally work actually arduous, collectively, to make working at YNAB an incredible expertise, and we’re (humbly) proud to have acquired a lot of Fortune’s “excellent spot to work” awards during the last a number of years. We now have a workforce stuffed with really distinctive individuals—the sort you’ll be excited to work with. We’d like to let you know about just a few of them!
Dela (she/her/hers) is our onboarding workforce chief and will probably be your supervisor throughout your time at YNAB. She and a talented crew of trainers and specialists will educate, information, and help you, making certain you are feeling assured every day. You’ll have plenty of alternatives for questions, suggestions, and celebration!
Your workforce of fellow seasonal help specialists will seemingly be a few of the finest individuals you’ve ever labored with. You’ll get to know people from throughout the globe and be taught with them via collaboration.
The help workforce will probably be your friends, and also you’ll have alternatives to each have enjoyable with and be taught from them.
All of us can’t wait to satisfy and be taught from you, too!
Now again to you, our new Seasonal Buyer Help Specialist…
You’re passionate about becoming a member of our devoted help workforce. You’ll assist us reply each message in a method that’s pleasant, well timed, and correct.
You’ll be the face of YNAB. We’ll educate you easy methods to reply the questions YNABers most frequently ask. You’ll really feel assured even in your first dialog!
You don’t thoughts answering the identical query many instances in a single shift. Every new buyer is an opportunity to brighten somebody’s day!
You have got a knack for swift transitions, switching between subjects with grace.
You exceed expectations even when your reply isn’t what the shopper hoped for. You’ll be able to artfully mix directness and friendliness in a single sentence.
You recognize that pace of response is necessary. And, you stability pace with accuracy and giving a personalised expertise each time.
You self-manage nicely, understanding your contributions affect the entire workforce. You frequently pursue progress and connection for your self and your workforce.
You’re humble in understanding what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions.
You like taking that one little additional step past what’s anticipated. You’re artistic in that method and luxuriate in delighting others.
You’re who we’re in search of if you happen to:
- Can decide to a set schedule of 4-5 work days per week (together with at the least one Saturday or Sunday) for a complete of between 23-30 hours per week (with shifts between 4 and eight hours)
- Have a dependable laptop computer or pc you should use for YNAB work (a pill or Chromebook received’t fairly lower it for a few of the packages we use)
- Are a productive and impartial self-manager who can meet the efficiency expectations set by your supervisor
- Are thought-about a wonderful communicator in written English
- Are digitally fluent, which implies you’re comfy studying and navigating a number of packages without delay and making use of your curiosity to be taught new programs and troubleshoot technical points
- Can embody YNAB’s values in your interactions with clients and your teammates—and perceive that each help response is an expression of the YNAB tradition and model
- Worth excellence and steady enchancment—on the identical time
- Are curious and luxuriate in making an attempt belongings you haven’t accomplished earlier than
- Can tactfully ship tough information and get a thanks for it (you’re that good!)
- Aren’t afraid to ask questions and are available to each one-on-one along with your supervisor with subjects to debate
- Love brightening somebody’s day!
A Day within the Life:
As we speak, you’re scheduled for a 5 hour shift. You recognize that about 75% of your day will probably be invested in delighting clients and about 25% will probably be invested in private progress and workforce connection.
Earlier than you bounce into what we name the “queue” to reply to YNABers, you begin by checking for updates. Any bulletins or modifications? Any candy emojis to put down in celebration of a teammate’s success?
When you’re caught up, you shut Slack to reduce distractions and head into the queue. You set your self to Accessible and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are stay, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you cross it alongside to specialists. When a query is difficult otherwise you really feel uncertain, you recognize a educated workforce is there to help you.
As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from people you wrote to earlier in your shift. You chat stay with them and wrap up conversations with open points. As you go, you get plenty of thanks from YNABers whose lives you’re impacting for the higher.
Outdoors of the queue, you analysis our data base and advertising and marketing web site to stage up your studying. You discuss what you found throughout an impromptu hangout with teammates. And, you share current trip pics! (So enjoyable!)
As we speak you even have your weekly one-on-one assembly along with your supervisor. You hop on a video name together with her and might’t wait to speak a few new podcast you’re obsessive about! After catching up, you verify in in your targets and get teaching on difficult conversations.
Earlier than you recognize it your work day is over! You say goodbye to your workforce in Slack, change your Slack standing, and do some fast planning for tomorrow. Glad, you shut your laptop computer and transfer on with the remainder of your day.
Easy methods to Apply
- Apply under by 11:59pm ET on Saturday September 30, 2023.
- Connect a PDF cowl letter. In your cowl letter, please:
- Introduce your self and clarify why you’d be an important match. (Please restrict this to 1 web page at most.)
- Then, on a brand new web page, please reply these questions:
- What attracted you to this place? (This isn’t about what attracted you to the software program.)
- What’s your secret to nice buyer help?
- Inform us a few time you needed to be taught one thing new to excel at your job.
- Have you ever ever made a mistake in dealing with a buyer concern? What did you be taught?
- What hours of the day be just right for you? What days of the week are off limits?
- We want seasonal staff who can work from November 6, 2023 via mid-February 2024. Do you could have any time without work wants throughout this era?
- Connect a PDF resume.
- Although we all know it’s customary in some areas, we’d choose it if you happen to didn’t share a headshot anyplace in your utility supplies. Thanks!
We’ll ship you a affirmation e mail when you apply. Please add that e mail tackle to your protected sender listing to make sure future emails from us come via. (For those who don’t obtain it, verify your promotions inbox, junk folder, or any filters you could have arrange.)
Our objective is to make the recruitment and hiring course of as accessible as potential. If we may also help you with an accessibility want, e mail us at [email protected] and point out within the topic line that you simply’re making use of for the Seasonal Buyer Help function. (Please word that we are able to solely reply to messages associated to lodging.)
We’re excited to listen to from you!
P.S. Please remember that whereas we’ve traditionally stored a bunch of seasonal help specialists past the preliminary seasonal time interval, this 12 months we don’t intend to transform any momentary contracts into everlasting ones. You’ll be able to count on this function to final a most of 16 weeks.
Apply Now
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