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Jack Henry and Associates is hiring work at home in most states!
Jack Henry and Associates is a know-how and cost processing firm. This firm makes over $1 billion a 12 months! They serve 1000’s of shoppers nationwide. They’re hiring banking technical assist reps in lots of states now!
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Place Stage
Particular person Contributor
Staff
Implementation & Assist
Description & Necessities
At Jack Henry & Associates, we ship know-how options which are digitally remodeling and empowering neighborhood banks and credit score unions to supply enhanced and streamlined person experiences to their prospects and members. Our greatest-in-class merchandise are simply the beginning as we lay the groundwork for the way forward for digital banking and funds. We hope you’ll be part of us. We will’t do it with out you.
Jack Henry & Associates is looking for a Technical Banking Assist Consultant to hitch our Enterprise Fee Options Ensenta crew. On this position, candidates will present product assist to prospects by way of the phone and/or web. Utilizing product data, you’ll present the best stage of service to resolve the shopper’s points and restore the shopper to completely functioning standing, whereas strengthening the customer-JHA relationship. Shift Flexibility is required to take care of the operational hours for a crew of 8.
The EPS Ensenta Consumer Providers crew gives customer support to our monetary establishments and companions. This crew companies as the primary level of contact and name decision assist middle providing case assist to the purchasers.
This place might be labored remotely all through the U.S.
What you’ll be accountable for:
- Gives stage one troubleshooting. Precisely assesses the shopper’s product situation or downside. Asks the person nicely thought out or detailed questions and punctiliously listens to the person’s response to completely comprehend the necessity, product situation, and greatest avenue for resolving the issue.
- Researches buyer issues/points to extend private data and familiarity with the supported product and to supply the best stage of assist attainable. Retains present on most up-to-date modifications and/or upgrades.
- Identifies and resolves utility and repair points and every other questions which will come up. Solutions basic utility questions.
- Gives acceptable personnel a exact understanding of person’s points when the issue must be escalated to a better stage.
- Displays incoming instances and emails and resolves in accordance with Service Stage Requirements (SLS). Makes use of accessible assist instruments to help the shopper and/or recreate the problem.
- Participates in coaching applications to constantly enhance product data and repair expertise.
- Might carry out different job duties as assigned.
What you’ll must have:
- Minimal 18 months of expertise in buyer assist (cellphone or onsite) inside a monetary establishment or technical buyer assist expertise.
- Should be capable of work a shift that will likely be Monday-Friday 10AM-7PM Central Time.
- Skill to work on name rotation together with nights and weekends each 4-6 weeks.
What could be good so that you can have:
- Affiliate’s or Bachelor’s diploma.
- Minimal 12 months of expertise in a Financial institution or Credit score Union.
- Data in cost processing, particularly, Cellular Funds, ATM’s, Transaction Recordsdata.
- Understanding of Monetary Establishment Merchandise and technological Providers.
- Name middle expertise.
- Skill to handle a number of queues without delay.
- Expertise supporting prospects for escalated technical points.
For those who obtained this far, we hope you’re feeling enthusiastic about this chance. Even if you happen to don’t really feel you meet each single requirement on this posting, we nonetheless encourage you to use. We’re keen to fulfill motivated individuals who align with Jack Henry’s mission and might contribute to our firm in a wide range of methods.
Why Jack Henry?
At Jack Henry, we delight ourselves by means of our motto of, “Do the proper factor, do no matter it takes, and have enjoyable.” We acknowledge the worth of our associates and consider a lot of our firm’s power and success depends upon their well-being.
Tradition of Dedication
CLICK HERE TO APPLY NOW
We’re contributors within the Amazon Associates program and different affiliate applications. There are referral hyperlinks on this web page, and I’ll obtain a small fee, without charge to you, if you are going to buy by means of my hyperlink. Thanks.
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