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Lumen is hiring make money working from home in some states!
Lumen is a large know-how firm! Lumen operates globally in additional than 60 nations! Lumen is hiring technical help reps in some states!
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- About Lumen
Lumen is guided by our perception that humanity is at its greatest when know-how advances the way in which we dwell and work. With 450,000 route fiber miles serving prospects in additional than 60 nations, we ship the quickest, most safe international platform for purposes and information to assist companies, authorities and communities ship wonderful experiences. Be taught extra about Lumen’s community, edge cloud, safety and communication and collaboration options and our function to additional human progress by know-how at information.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Fb: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The Position
START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME!
Lumen is looking for upbeat customer support contact middle representatives to help present voice and high-speed web small enterprise prospects with service-related points together with {hardware} and software program configurations. All contacts are inbound and are technical help solely, NO SALES REQUIREMENTS. Mixed together with your present pc expertise, Lumen has a technical help coaching program so that you can obtain success. It is a full-time, WORK-AT-HOME contact middle place.
You’ll begin at $16.77 per hour. After 6 months you’ll obtain $17.69 per hour, after which $18.72 per hour after your first full yr of service.
Working at Lumen you’ll obtain:
- Complete advantages bundle
- 401K Financial savings with firm match
- Paid trip and holidays
- Totally funded tuition help program (as much as $5,200 per yr accessible)!
- Health reimbursement (as much as $300 per yr)
- Wellness Rewards (as much as $600 self or $1200 per couple)
- Survivor Profit (6 months wage paid to surviving eligible relations)
- $1,000 Bonus for eligible worker referrals
The Predominant Obligations
- Works with prospects to establish service-related wants and presents essentially the most acceptable options whereas offering world-class customer support.
- Diagnoses and resolves primary community and modem performance points, together with landline troubleshooting.
- Walks prospects by widespread telephone {hardware} and software program configurations to maximise service performance.
- Gives options and backbone assets for buyer restore issues.
- Interfaces with prospects over the telephone offering standing updates and guaranteeing service has been restored.
- Schedules a technician dispatch for on-site service calls when vital.
- Escalates acceptable technical points to upper-level technical help when wanted.
What We Look For in a Candidate
It is a home-based place. You have to to supply web entry. You have to a house surroundings which is free from distractions which could interrupt calls. To be eligible it’s essential to reside in one of many following states: Arizona, Colorado, Idaho, Iowa, Minnesota, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming.
- Requires buyer contact and the flexibility to successfully talk over the telephone with each inner and exterior prospects.
- Have to be a constantly versatile, unbiased, self-motivated drawback solver who enjoys working in a fast-paced surroundings.
- Demonstrated robust interpersonal communication expertise when working with each inner and exterior prospects.
- Skill to work versatile hours together with evenings, weekends, holidays, and additional time is required.
- Skill to multi-task in a Microsoft Home windows surroundings and make the most of a number of packages for troubleshooting.
- Expertise with widespread web software program is most popular.
- Most popular however not required: 6 months expertise in technical help, assist desk, and/or contact facilities.
SYSTEM REQUIREMENTS:
As a Work at House worker, Lumen will provide you a laptop computer operating Home windows 10, second Monitor, Key board, Mouse, and USB headset. You will need to meet the next bodily/logistical necessities for “at dwelling” work on this place:
- Should subscribe to Excessive Pace Web Service with minimal pace of 10 mbps (No VoIP service is allowed).
- PC have to be bodily linked to modem/router utilizing Ethernet cable (i.e. pc can’t be run on a wi-fi connection).
- You might be accountable for establishing a devoted office in your house or work location.
- The office should have ample work floor and be freed from background noise and distractions.
Throughout assigned work hours it’s essential to make preparations for childcare and make sure that pets or others can’t be heard by prospects.
Requisition #: 324683
When making use of for a place, it’s possible you’ll be topic to a background display screen (felony information verify, motorized vehicle report, and/or drug display screen), relying on the necessities for the place. Extra info on what’s included in these checks could be discovered within the Publish Provide part of our FAQ web page. Job-related considerations famous within the background display screen could disqualify you from the brand new place or your present position. Background outcomes might be evaluated on a case-by-case foundation.
This place is a part of a bargaining unit and represented by a union. Relying upon the relevant collective bargaining settlement beneath which you will be employed, it’s possible you’ll be: (a) required to hitch the union and pay union dues as a situation of employment; or, (b) required to pay union dues, however not be a part of the union as a situation of employment; or (c) free to selected whether or not or to not be a part of the union, however in case you do be a part of the union you’d be obligated to pay union dues.
EEO Assertion
We’re dedicated to offering equal employment alternatives to all individuals no matter race, shade, ancestry, citizenship, nationwide origin, faith, creed, veteran standing, incapacity, medical situation, genetic attribute or info, age, intercourse, gender, sexual orientation, gender id, marital standing, household standing, being pregnant, or different legally protected standing (collectively, “protected statuses”). We don’t tolerate illegal discrimination in any employment selections, together with recruiting, hiring, compensation, promotion, advantages, self-discipline, termination, job assignments or coaching.Disclaimer
The above job definition info has been designed to point the final nature and stage of labor carried out by workers inside this classification. It’s not designed to include or be interpreted as a complete stock of all duties, obligations, and {qualifications} required of workers assigned to this job. Job duties and obligations are topic to vary based mostly on altering enterprise wants and circumstances.Wage Vary
Wage Min :
24513
Wage Max :
34159
This info displays the anticipated base wage vary for this place based mostly on present nationwide information. Minimums and maximums could range based mostly on location. Particular person pay relies on expertise, expertise and different related components.
This place is eligible for both short-term incentives or gross sales compensation. Director and VP positions are also eligible for long-term incentive. To be taught extra about our bonus construction, you possibly can view further info right here. We’re in a position to reply any further questions you’ll have as you progress by the choice course of.
As a part of our complete advantages bundle, Lumen presents a broad vary of Well being, Life, Voluntary Way of life and different advantages and perks that improve your bodily, psychological, emotional and monetary wellbeing. You’ll be able to be taught extra by clicking right here.
Be aware: For union-represented postings, wage charges and ranges are ruled by relevant collective bargaining settlement provisions.
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- About Lumen
CLICK HERE TO APPLY NOW
We’re members within the Amazon Associates program and different affiliate packages. There are referral hyperlinks on this web page, and I’ll obtain a small fee, for free of charge to you, if you buy by my hyperlink. Thanks.
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