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Lumen is hiring do business from home in some states!
Lumen is a big know-how firm! Lumen operates globally in additional than 60 nations! Lumen is hiring technical assist reps in some states!
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About Lumen
Lumen is guided by our perception that humanity is at its finest when know-how advances the way in which we stay and work. With 450,000 route fiber miles serving prospects in additional than 60 nations, we ship the quickest, most safe world platform for functions and information to assist companies, authorities and communities ship wonderful experiences. Be taught extra about Lumen’s community, edge cloud, safety and communication and collaboration options and our function to additional human progress by know-how at information.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Fb: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Function
START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME!
Lumen is searching for upbeat customer support contact middle representatives to help present voice and high-speed web small enterprise prospects with service-related points together with {hardware} and software program configurations. All contacts are inbound and are technical assist solely, NO SALES REQUIREMENTS. Mixed together with your present laptop expertise, Lumen has a technical assist coaching program so that you can obtain success. It is a full-time, WORK-AT-HOME contact middle place.
You’ll begin at $16.77 per hour. After 6 months you’ll obtain $17.69 per hour, after which $18.72 per hour after your first full yr of service.
Working at Lumen you’ll obtain:
- Complete advantages package deal
- 401K Financial savings with firm match
- Paid trip and holidays
- Absolutely funded tuition help program (as much as $5,200 per yr obtainable)!
- Health reimbursement (as much as $300 per yr)
- Wellness Rewards (as much as $600 self or $1200 per couple)
- Survivor Profit (6 months wage paid to surviving eligible members of the family)
- $1,000 Bonus for eligible worker referrals
The Most important Duties
- Works with prospects to establish service-related wants and presents essentially the most acceptable options whereas offering world-class customer support.
- Diagnoses and resolves fundamental community and modem performance points, together with landline troubleshooting.
- Walks prospects by frequent telephone {hardware} and software program configurations to maximise service performance.
- Gives options and backbone assets for buyer restore issues.
- Interfaces with prospects over the telephone offering standing updates and making certain service has been restored.
- Schedules a technician dispatch for on-site service calls when obligatory.
- Escalates acceptable technical points to upper-level technical assist when wanted.
What We Look For in a Candidate
It is a home-based place. You will want to supply web entry. You will want a house setting which is free from distractions which could interrupt calls. To be eligible you could reside in one of many following states: Arizona, Colorado, Idaho, Iowa, Minnesota, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming.
- Requires buyer contact and the power to successfully talk over the telephone with each inner and exterior prospects.
- Should be a constantly versatile, impartial, self-motivated downside solver who enjoys working in a fast-paced setting.
- Demonstrated robust interpersonal communication expertise when working with each inner and exterior prospects.
- Skill to work versatile hours together with evenings, weekends, holidays, and time beyond regulation is required.
- Skill to multi-task in a Microsoft Home windows setting and make the most of a number of applications for troubleshooting.
- Expertise with frequent web software program is most popular.
- Most well-liked however not required: 6 months expertise in technical assist, assist desk, and/or contact facilities.
SYSTEM REQUIREMENTS:
As a Work at Residence worker, Lumen will provide you a laptop computer working Home windows 10, second Monitor, Key board, Mouse, and USB headset. It’s essential to meet the next bodily/logistical necessities for “at dwelling” work on this place:
- Should subscribe to Excessive Pace Web Service with minimal velocity of 10 mbps (No VoIP service is allowed).
- PC have to be bodily related to modem/router utilizing Ethernet cable (i.e. laptop can’t be run on a wi-fi connection).
- You’re chargeable for establishing a devoted office in your house or work location.
- The office will need to have sufficient work floor and be freed from background noise and distractions.
Throughout assigned work hours you could make preparations for childcare and be certain that pets or others can’t be heard by prospects.
CLICK HERE TO APPLY NOW
We’re members within the Amazon Associates program and different affiliate applications. There are referral hyperlinks on this web page, and I could obtain a small fee, for free of charge to you, if you are going to buy by my hyperlink. Thanks.
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