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Lumen is hiring make money working from home in some states!
Lumen is a big know-how firm! Lumen operates globally in additional than 60 international locations! Lumen is hiring buyer care managers in some states!
If you wish to make as much as $200k in a couple of years, CLICK HERE to change into a home-based proofreader. Caitlin Pyle, multi-millionaire work from home mentor will present you find out how to make money working from home as a proofreader and make as much as $60/hr! HEAD HERE to start your work-at-home profession NOW!
About Lumen
Lumen is guided by our perception that humanity is at its greatest when know-how advances the best way we dwell and work. With 450,000 route fiber miles serving prospects in additional than 60 international locations, we ship the quickest, most safe international platform for functions and information to assist companies, authorities and communities ship superb experiences. Be taught extra about Lumen’s community, edge cloud, safety and communication and collaboration options and our function to additional human progress by means of know-how at information.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Fb: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Function
Acts as a single level of contact for a bunch of assigned buyer accounts which usually have a medium income scope or have average product wants. Manages any interactions from the shopper order by means of billing to make sure highest ranges of buyer satisfaction. Promotes income progress, retention, and general buyer satisfaction. Serves because the conduit and escalation level for exception drawback administration of buyer troubles and points within the areas of order entry, order validation, service activation, take a look at and turn-up, buyer entry group, technical buyer account administration, disconnects and billing actions.
The Predominant Tasks
• Act as single level of contact for intermediate degree implementation lifecycle administration on a bunch of assigned buyer accounts.
• Associate intently with gross sales and repair supply eco-systems to know and implement bought options.
• Present essential date administration and escalation help to satisfy dedicated supply targets.
• Validate order particulars for bought providers
• Observe established protocol for submitting orders to Order entry and provisioning.
• Present well timed response to buyer and repair supply inquiries.
• Professional-actively manages the shopper’s service wants to make sure the best ranges of buyer satisfaction and that their expectations are met.
What We Look For in a Candidate
• Bachelor’s Diploma or minimal, 1-2 years of associated expertise
• Customer support, drawback fixing and analytical abilities
• Verbal, written and interpersonal communication abilities
• Collaboration abilities and use a crew method to conducting work
• Self-starter
• Potential to multi-task
• Expertise utilizing Pc Techniques and Microsoft Workplace Suite in addition to Microsoft Groups
Most well-liked {Qualifications}:
• Understanding of technical services and products
• Primary Undertaking Administration abilities
• Information of order course of and technical aspect of the provisioning course of
• 1 to three years of telecommunications/know-how expertise.
What to Anticipate Subsequent
Based mostly in your job software data you might be given the chance to finish a video interview instantly after making use of. It will embody a set of questions so that you can document a response to along with Sport Challenges. Completion of this video interview is a requirement to be able to be thought-about for our open place. Not a very good time? No worries, we will even ship you an e-mail with a hyperlink to finish the video interview. We strongly advocate that you just full this inside 5 days of your software date.
Requisition #: 326156
When making use of for a place, you might be topic to a background display (felony information test, motorized vehicle report, and/or drug display), relying on the necessities for the place. Extra data on what’s included in these checks could be discovered within the Submit Supply part of our FAQ web page. Job-related considerations famous within the background display might disqualify you from the brand new place or your present function. Background outcomes will likely be evaluated on a case-by-case foundation.
CLICK HERE TO APPLY NOW
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