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This can be a distant/work-from-home place.
The schedule will probably be 11:00 AM – 8:00 PM, EST, Monday – Friday as soon as coaching is full. Coaching schedule will probably be 9:00 AM – 5:00 PM, EST.
As a Buyer Care Specialist I, you deal with inbound calls for concerning account and repair inquiries from our shopper base. You’ll work intently with all inside departments to establish and resolve shopper issues. Ideally suited candidates must be dynamic and bold people excited to work with our purchasers.
Your position:
- Deal with inbound contacts from the shopper base whereas acquiring and evaluating all related info to deal with service inquiries
- Shortly be taught the primary elements of all inside departments to higher improve the shopper expertise
- Primary understanding of correct grammar and with the ability to sort a minimum of 30 phrases per minute with out errors.
- Be the voice of the shopper to the corporate by inside communications to drive consumer expertise and shopper decision.
- Expedite the decision of shopper inquiries which incorporates figuring out the basis of the trigger; deciding on and explaining the perfect resolution to resolve the issue; expediting correction or adjustment, and gracefully dealing with correct escalation methods when required.
- Analyze conditions and help in problem-solving to make sure a well timed decision and a happy shopper.
Minimal Necessities:
- Highschool Diploma or GED
- Reveals skill to work in a fast-paced and evolving group surroundings, able to prioritizing duties and duties
- Robust verbal and written communication expertise with a confirmed skill to work together clearly with an unlimited buyer base on social-economic ranges.
- Demonstrates problem-solving and analytical expertise with the flexibility to stroll others by difficult processes.
- 1-3 years {of professional} expertise
- It’s essential to have high-speed web obtainable in your house and have fundamental Home windows information
Most popular Expertise and Expertise:
- Faculty Diploma
- Monetary or automotive business expertise
- Bilingual in French or Spanish with English as the primary language.
Compensation and Different Advantages:
Hourly pay price is $15.67 – $23.56/hour. The hourly price could fluctuate throughout the anticipated vary based mostly on components equivalent to the final word location of the place and the chosen candidate’s expertise. Place could also be eligible for extra compensation that will embody fee (annual, month-to-month, and many others.) and/or an incentive program.
Staff obtain a minimal of sixteen hours of paid day without work each month and 7 paid holidays all through the calendar yr. Staff are additionally eligible for extra paid day without work within the type of bereavement depart, day without work to vote, jury obligation depart, volunteer day without work, navy depart, parental depart, and COVID-19 vaccination depart.
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