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DESCRIPTION
Shopbop, a completely built-in Amazon subsidiary in Madison, WI, is on the lookout for an action-oriented, motivated particular person who has an obsession for buyer satisfaction and expertise working with high-end merchandise. Profitable candidates might be liable for attaining express division targets. A great candidate will excel in a fast-paced, multitasked, dynamic atmosphere.
This can be a full-time, direct rent place that pays $19.00/hour. We’re a name heart open 7am-9pm CST, 7 days per week. Should have the flexibleness to work a wide range of shift assignments together with nights/weekends/holidays/OT Peak.
Shopbop is the premier on-line purchasing vacation spot for what’s new and what’s subsequent in vogue and elegance, providing prospects all over the world one of the best choice from each established and rising designers. Working with greater than 500 worldwide manufacturers, Shopbop provides prospects in 165 international locations a selective and nuanced fashion-forward assortment of ready-to-wear and equipment with quick, free world transport.
On this Buyer Help Specialist, you may be the voice of Shopbop, fielding real-time calls in a digital, name heart atmosphere from prospects globally. The perfect Buyer Help Specialist is caring and compassionate, enthusiastic, solutions-oriented and dedicated to offering excellent service to all our prospects.
This function is a completely distant, make money working from home place. Candidate location restrictions could apply.
Key job tasks
• Act as a Model Ambassador for Shopbop, offering world-class service to all Prospects
• Be the primary level of contact to resolve buyer points and complaints throughout a number of channels in a well timed method, speaking by e-mail, telephone, dwell chat and/or social media
• Present Prospects with vital service and product data, making certain buyer satisfaction
• Reveal sound understanding and complete information of the Shopbop’s full vary of services and products
• Deal with buyer inquiries and/or circumstances by totally different channels in a well timed {and professional} method choices in consideration of the insurance policies and procedures throughout the Service Stage Settlement
• Guarantee clear and correct knowledge seize, have the ability to present each quantitative and qualitative insights of shoppers’ voices
• Make the most of a wide range of software program packages to resolve buyer inquiries
• Work with exterior transport contractors to help prospects with each home and worldwide points
BASIC QUALIFICATIONS
• 2+ years of expertise inside a luxurious buyer service-focused atmosphere, similar to contact heart, luxurious retail, or hospitality (most well-liked)
• Glorious verbal and written communication expertise. In a position to deal with troublesome conversations with a excessive degree of empathy and integrity
• Be assured to make choices with late returns, defective items and compensations if obligatory
• Proficiency in fundamental math with means to compute refunds earlier than and after reductions, and apply specified percentages, tiered promotional codes, and partial reductions to orders
• Capability to work a set schedule (scheduled begin, cease, breaks and lunches), together with nights, weekends, and holidays, with required extra time as enterprise wants; flexibility required throughout peak occasions
• The power to work your whole shift utilizing a pc whereas stationed at a desk, sporting a headset, and activate the digicam when requested by management
• This can be a Digital Function and requires a house work space that’s free from background noise the place you may connect with the web and work in your deliverables
• Expertise working beneath stress in a high-volume atmosphere whereas sustaining requirements for productiveness, high quality, and repair
• The power to fulfill the Shopbop and Amazon Buyer Contact Middle Work from Residence Tips and expectations which incorporates utilizing a wired, high-speed Web, Modem or Router w/ Ethernet Port – Buyer Help Specialists should join instantly (No Satellite tv for pc Web or Wi-Fi)
• Extremely proficient with desktop purposes similar to MS Workplace and Web browsers; Snug working with computer systems and smartphones. Capability to shortly discover ways to use new web sites and apps
• Highschool diploma or equal.
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