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JobID
12547
Place Degree
Particular person Contributor
Crew
Implementation & Assist
Place Sort
Common
Working Time
Full-Time
Places
Elizabethtown, Kentucky, Monett, Missouri, Distant, Distant, Springfield, Missouri
Description & Necessities
At Jack Henry, we ship expertise options which can be digitally remodeling and empowering group banks and credit score unions to offer enhanced and streamlined person experiences to their prospects and members. Our greatest-in-class merchandise are simply the beginning as we lay the groundwork for the way forward for digital banking and funds. We hope you’ll be a part of us. We are able to’t do it with out you.
Jack Henry Fraud Heart is a part of the consolidated contact heart, an inbound name heart that works remotely in a 24/7/365 setting. On this place you’ll present top quality customer support in a fast-paced setting helping callers associated to fraud points on their Debit/Credit score & ATM Playing cards. This may embody misplaced or stolen card reviews, and cardholder help. The beginning pay for this place is not less than $15.00 per hour and might be extra primarily based upon geographical location. Shift differentials are supplied for qualifying shifts.
In case you are inside 30 miles of the Monett, MO, Springfield, MO or Elizabethtown, KY places of work this place can be primarily based in workplace. Nevertheless, in case you are situated elsewhere all through the U.S. this can be a distant alternative.
What you’ll be answerable for:
- Answering inbound cellphone requires fraudulent or suspicious Debit/Credit score and ATM Card Transactions, helping these cardholders in response to coverage and referring them to their monetary establishment when needed.
- Aiding cardholders and monetary establishments with misplaced or stolen Debit/Credit score and ATM Card reviews.
- Attending coaching classes to remain up to date on product or firm coverage modifications.
- Could carry out different job duties as assigned.
What you’ll have to have:
- Minimal of 1 yr of customer support expertise (buyer going through OR cellphone buyer help).
- Should have the flexibility to speak clearly and understandably.
- Should be capable to work a set, assigned schedule in a 24/7/365 name heart that can embody nights, weekends, and holidays. Coaching would be the first 4 weeks and be a Monday- Friday schedule throughout normal enterprise hours.
- Should have dependable high-speed web service that’s not less than 20 Mbps obtain and 5 Mbps add. It’s prompt that if in case you have multiple particular person utilizing the web that you simply enhance your obtain pace to 25 Mbps.
- Should have a quiet confidential workspace, and be capable to safe a backup, quiet confidential workspace within the occasion of an influence outage or web outage at your main residence.
What can be good so that you can have:
- Expertise with funds and card processing.
- Robust information entry background.
- Capability to work effectively as a part of a group setting and obtain suggestions from leaders to assist enhance metrics.
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