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At Jack Henry, we ship know-how options which are digitally remodeling and empowering neighborhood banks and credit score unions to offer enhanced and streamlined consumer experiences to their prospects and members. Our greatest-in-class merchandise are simply the beginning as we lay the groundwork for the way forward for digital banking and funds. We hope you’ll be part of us. We will’t do it with out you.
What you’ll be accountable for:
- Gives degree one troubleshooting. Precisely assesses the shopper’s product challenge or drawback. Asks the consumer effectively thought out or detailed questions and thoroughly listens to the consumer’s response to completely comprehend the necessity, product challenge, and greatest avenue for resolving the issue.
- Researches buyer issues/points to extend private information and familiarity with the supported product and to offer the best degree of assist doable. Retains present on most up-to-date adjustments and/or upgrades.
- Identifies and resolves utility and repair points and another questions that will come up. Solutions basic utility questions.
- Gives acceptable personnel a exact understanding of consumer’s points when the issue must be escalated to the next degree.
- Screens incoming instances and emails and resolves in accordance with Service Stage Requirements (SLS). Makes use of obtainable assist instruments to help the shopper and/or recreate the problem.
- Participates in coaching applications to repeatedly enhance product information and repair abilities.
- Could carry out different job duties as assigned.
What you’ll must have:
- Minimal of eighteen months of expertise in a monetary establishment or technical assist function.
What can be good so that you can have:
- Creating skilled experience. Works on non-complex to reasonably advanced initiatives. Workouts judgment inside outlined procedures and practices.
- Basic information of the monetary trade, because it pertains to banks and credit score unions.
- Basic information of particular product(s) supported and fundamental information of different core and complimentary merchandise.
- Capable of present excellent customer support, because it pertains to company insurance policies and requirements.
- Demonstrates sturdy communication and buyer interplay abilities in accordance with SLS insurance policies and pointers.
When you acquired this far, we hope you’re feeling enthusiastic about this chance. Even in the event you don’t really feel you meet each single requirement on this posting, we nonetheless encourage you to use. We’re keen to satisfy motivated individuals who align with Jack Henry’s mission and might contribute to our firm in a wide range of methods.
Why Jack Henry?
At Jack Henry, we delight ourselves by means of our motto of, “Do the appropriate factor, do no matter it takes, and have enjoyable.” We acknowledge the worth of our associates and imagine a lot of our firm’s energy and success relies on their well-being.
Tradition of Dedication
Equal Employment Alternative
At Jack Henry, we all know we’re higher collectively. We worth, respect, and defend the distinctiveness every of us brings. Innovation thrives by together with all voices and makes our enterprise—and our society—stronger. Jack Henry is an equal alternative employer and we’re dedicated to offering equal alternative in all of our employment practices, together with choice, hiring, efficiency administration, promotion, switch, compensation, advantages, training, coaching, social, and leisure actions to all individuals no matter race, spiritual creed, colour, nationwide origin, ancestry, bodily incapacity, psychological incapacity, genetic info, being pregnant, marital standing, intercourse, gender, gender identification, gender expression, age, sexual orientation, and army and veteran standing, or another protected standing protected by native, state or federal regulation.
Nobody shall be topic to, and Jack Henry prohibits, any type of self-discipline, reprisal, intimidation, or retaliation for good religion stories or complaints of incidents of discrimination of any variety, pursuing any discrimination declare, or cooperating in associated investigations.
Requests for full company job description could also be requested by means of the interview course of at any time.
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