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Lately, Frost & Sullivan assessed the shopper expertise outsourcing companies business and, based mostly on its findings, acknowledges Teleperformance with the 2024 Indian Firm of the Yr Award. The corporate is the main international supplier of outsourced, digital enterprise companies. It has almost 500,000 buyer expertise (CX) consultants and a powerful business presence, serving over 170 markets from 95 international locations in additional than 300 languages and dialects. Since its 2001 entry into India, Teleperformance has leveraged the nation’s huge expertise pool to supply high quality offshore options for international manufacturers, constructed an unequalled presence in India to realize a strong community of over 35 supply facilities in key places, and have become the designated Facilities of Excellence (CoEs) for CX, back-office, and digital transformation options.
Teleperformance in India delivers a complete portfolio of digital transformation and CX options to over 210 manufacturers throughout a number of continents. It excels in deploying digital methods and is famend for enabling shopper transformations in CX and enterprise processes. Its ethos of creating interactions “less complicated, quicker, safer” underpins its operational strategy whereas delivering excessive value-added, omnichannel, and tailor-made options. The corporate plans to broaden to over 150,000 staff in India quickly, coming into new cities and fostering inclusive progress to help rising home and offshore demand. It distinguishes itself via exemplary human useful resource (HR) administration, a globally devoted CX infrastructure, and high-performance applied sciences that guarantee high quality, safety, and reliability.
Krishna Baidya, ICT follow director at Frost & Sullivan, noticed, “Accounting for almost a fifth of the worldwide workforce, India—the fastest-growing area for the group—serves as an innovation hub and future progress catalyst.”
Teleperformance expanded its digital and bodily presence in India in 2023, most notably with three new websites in Gurugram, Jaipur and Hyderabad, devoted to synthetic intelligence (AI) experience and international companies for inside and worldwide purchasers. Its success rests upon the belief and status fostered amongst a broad vary of main international manufacturers and authorities companies. It has seen year-on-year progress enhanced worth propositions and dedicated advantages in India. Its unwavering dedication to excellence, innovation, and the persistent quest for course of enhancements has resulted in a rising loyal buyer base. Furthermore, Teleperformance achieved exceptional success and recorded robust income progress over the past decade in India.
“Teleperformance has elevated its presence in India to be the central cog in its international technique, instrumental in strengthening outsourced enterprise companies management. Its continued enlargement is well-timed and comprehensively addresses alternatives, reinforcing its pivotal function in propelling the group’s imaginative and prescient within the CX companies business,” added Krishna. With its diligent deal with purchasers, sustained progress, best-in-class operations, monetary efficiency, and robust general efficiency, Teleperformance earns the 2024 Frost & Sullivan Indian Firm of the Yr Award within the CX outsourcing companies business.
Every year, Frost & Sullivan presents a Firm of the Yr award to the group that demonstrates excellence by way of progress technique and implementation in its area. The award acknowledges a excessive diploma of innovation with merchandise and applied sciences, and the ensuing management by way of buyer worth and market penetration.
Frost & Sullivan Finest Practices awards acknowledge corporations in numerous regional and international markets for demonstrating excellent achievement and superior efficiency in management, technological innovation, customer support, and strategic product improvement. Trade analysts evaluate market members and measure efficiency via in-depth interviews, analyses, and intensive secondary analysis to determine finest practices within the business.
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