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Verint®, The Buyer Engagement Firm®, at this time introduced its achievement of excellent buyer satisfaction scores in all vendor classes in DMG Consulting LLC’s 2023-2024 Enterprise Workforce Engagement Administration Product and Market Report*. Verint has additionally maintained its management place in touch heart workforce engagement administration (WEM) based mostly on this newest report.
The report gives an in-depth evaluation of the contact heart WEM market, developments, aggressive panorama, merchandise, expertise and innovation and focuses on the required transition of WEM Suites to next-gen platforms. It additionally examines how synthetic intelligence (AI) is remodeling WEM options and increasing their worth and advantages.
AI Revolution Impression
“The AI revolution is altering many elements of how corporations work together with their prospects and workers, requiring distributors to reimagine their roles, contributions and the way their capabilities are procured,” stated Donna Fluss, president, DMG Consulting. “We’re solely at first phases of AI, however there isn’t a doubt that corporations want WEM performance extra now than ever, as executives seek for methods to successfully incorporate and leverage the facility of and advantages of AI into their working departments. The contributions and impacts of AI on the service world aren’t but absolutely identified, however they’ll undoubtedly embrace new and enhanced WEM options that assist enterprises obtain their objectives.”
Verint achieved prime buyer satisfaction scores (5.0 out of 5.0) in all 10 Vendor Satisfaction classes together with: implementation, coaching, skilled companies, innovation, vendor communication, ongoing service and assist, and general vendor satisfaction.
Excellent scores of 5.0 out of 5.0 had been additionally achieved in all 10 classes for WEM product options satisfaction. Moreover, Verint excelled in all seven of its evaluated WEM module satisfaction classes.
“We’re proud to be acknowledged once more as a pacesetter in DMG’s WEM report. The Verint Open CCaaS Platform performs a key function on this effort by bringing AI to life within the contact heart,” stated David Singer, vp, go-to-market technique at Verint. “It embeds AI-powered specialised bots immediately into workforce engagement workflows starting from versatile scheduling, automated high quality administration and data administration to call just a few. Right now, Verint is seamlessly delivering the facility of AI on to brokers and bettering the expertise for them in addition to the shopper.”
Go to Verint Workforce Engagement to be taught extra.
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