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Lumen is hiring do business from home in some states!
Lumen is a large know-how firm! Lumen operates globally in additional than 60 international locations! Lumen is hiring buyer success advocates in some states!
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- About Lumen
Lumen is guided by our perception that humanity is at its greatest when know-how advances the way in which we dwell and work. With 450,000 route fiber miles serving clients in additional than 60 international locations, we ship the quickest, most safe world platform for functions and information to assist companies, authorities and communities ship wonderful experiences. Study extra about Lumen’s community, edge cloud, safety and communication and collaboration options and our goal to additional human progress by means of know-how at information.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Fb: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The Position
The Buyer Success Advocate is a customer-facing function that ensures our small and medium-sized clients are wildly profitable in delivering on their vital enterprise goals by means of leveraging their present Lumen options.
The Primary Duties
- Implement buyer success plansutilizing standardized journey templates to set buyer expectations and guarantee they’re ready for key milestones by means of the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand-offs, and empower clients to self-serve
- Leverage and handle total buyer metrics, which embody buyer utilization information, well being indicators (disconnects, credit, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with buyer goals/success metrics
- Consider present product and portal adoption maturity stage (depth and breadth) and handle roadblocks by leveraging digital advertising and marketing slicks, adoption articles and different templates
- Know the Lumen portfolio choices effectively sufficient to acknowledge a possible alternative for enlargement and ask applicable inquiries to additional qualify the chance, partnering carefully with gross sales
- Implement income administration practices,driving accountability and alignment of our operations and monetary targets; income retention and development methods which embody worth realization, renewal execution, threat administration and buyer development/enlargement
- Talk, escalate, and drive mitigation planscross-functionally to de-risk accounts; deal with pressing buyer issues and escalate internally when mandatory (i.e., Service Enchancment Plans)
- Accomplice with gross sales, supply & help to make sure profitable deployment of options and companies together with periodic first invoice opinions and audits to attenuate billing disputes
- Liable for renewal and re-rate implementationby way of contract end-date administration, leveraging renewals to affect buyer know-how evolution whereas incorporating on-net migrations that enhance Lumen revenue margins
What We Look For in a Candidate
- Expertise: 2+ years buyer success or account administration expertise
- Schooling Degree: Bachelor’s Diploma or equal work expertise
- Expertise working with and supporting enterprise clients and responding to wants with empathy and integrity
- Robust communication and interpersonal expertise with capability to construct relationships inside buyer accounts
- Capability to drawback clear up on behalf of consumers whereas adhering to inside insurance policies and course of
- Technical aptitude to study the fundamentals of knowledge networking applied sciences, merchandise, and options
- A excessive stage of accuracy and a focus to element with good organizational capabilities
- Capability to prioritize and reply to buyer information factors and insights
- Prioritize excessive quantity of duties with robust time administration expertise
- Capability to shortly study varied software program, web-based platforms, and techniques in accessing information
- Working data of MS Workplace suite
What to Anticipate Subsequent
Primarily based in your job utility info chances are you’ll be given the chance to finish a video interview instantly after making use of. This may embody a set of questions so that you can document a response to along with Sport Challenges. Completion of this video interview is a requirement as a way to be thought of for our open place. Not time? No worries, we may even ship you an electronic mail with a hyperlink to finish the video interview. We strongly advocate that you simply full this inside 5 days of your utility date.
Requisition #: 325146
When making use of for a place, chances are you’ll be topic to a background display (felony information verify, motorized vehicle report, and/or drug display), relying on the necessities for the place. Extra info on what’s included in these checks may be discovered within the Publish Provide part of our FAQ web page. Job-related issues famous within the background display could disqualify you from the brand new place or your present function. Background outcomes might be evaluated on a case-by-case foundation.
EEO Assertion
We’re dedicated to offering equal employment alternatives to all individuals no matter race, coloration, ancestry, citizenship, nationwide origin, faith, veteran standing, incapacity, genetic attribute or info, age, gender, sexual orientation, gender identification, marital standing, household standing, being pregnant, or different legally protected standing (collectively, “protected statuses”). We don’t tolerate illegal discrimination in any employment selections, together with recruiting, hiring, compensation, promotion, advantages, self-discipline, termination, job assignments or coaching. - Make Further $2000/Month from Dwelling
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- About Lumen
CLICK HERE TO APPLY NOW
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