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Greatest US Airports in 2023
In surprising information, passengers are liking their airport expertise just a bit higher. J.D. Energy’s 2023 North American Airport Satisfaction Research discovered airline passengers are literally extra glad with their general airport expertise this yr than they had been final yr.
Total passenger satisfaction improved, even with report excessive passenger volumes, an ongoing pilot scarcity and numerous climate delays and cancellations. The examine reveals an general satisfaction enchancment of three factors (on a 1,000-point scale). The client expertise was primarily improved resulting from higher terminal services, meals and beverage and retail service, and baggage declare.
Most of the top-performing airports within the examine have one factor in widespread: lately accomplished development and redevelopment initiatives which have improved passenger move, parking and terminal services. Nowhere is the constructive impact of capital enchancment clearer than in New York’s LaGuardia Airport, which has climbed from lifeless final in passenger satisfaction in 2019 to achieve the massive airport section common, this yr. And the airport remains to be surrounded by heavy development.
Blissful passengers are good for airports too. There’s a direct correlation between general passenger satisfaction and spending on the airport. Passengers categorized as “delighted,” which means they fee their airport expertise as 10 out of 10, spend a median of $44 within the terminal, whereas these categorized as dissatisfied (1-5 out of 10) spend simply $29. This yr, airport passengers spent a median of $3.47 greater than final yr within the terminal.
Whereas North American airports have managed to maintain passengers fairly glad all through a difficult yr, general satisfaction remains to be down from the highs seen in 2020 when passenger volumes had been dramatically decrease as a result of pandemic. Greater than half (60%) of vacationers say they skilled extreme or reasonable crowding inside the terminal, a 2% improve from final yr.
Prime Performers
Detroit Metropolitan Wayne County Airport ranks highest in passenger satisfaction amongst mega airports with a rating of 800. Minneapolis-Saint Paul Worldwide Airport (796) ranks second and Harry Reid Worldwide Airport (787) ranks third.
Tampa Worldwide Airport ranks highest amongst giant airports for a second consecutive yr, with a rating of 832. John Wayne Airport, Orange County (829) ranks second and Salt Lake Metropolis Worldwide Airport (825) ranks third.
Indianapolis Worldwide Airport ranks highest amongst medium airports for a second consecutive yr, with a rating of 843. Southwest Florida Worldwide Airport (839) ranks second and Ontario Worldwide Airport (834) ranks third.
Try the highest 20 mega, giant and medium airports under.
You’ll be able to try the complete examine right here.
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