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Security and safety are severe issues; MES Techniques presents shoppers a reliable but personable service that goes the gap, says MD Richard Morgan.
Security and safety are important in any respected organisation; fail on these and you may quickly don’t have any enterprise in any respect. Nuneaton- based mostly MES Techniques, a household agency that installs and manages state- of-the-art fireplace and safety merchandise, retains shoppers coming again due to its high-quality, reliable service, explains managing director, Richard Morgan. “Over 96% of our work has been repeat enterprise or referral-based and we’re extremely pleased with the belief clients have in us.”
Began by Morgan’s father Andy in 1988, MES Techniques has come far since its time as {an electrical} contracting enterprise run from a house backyard workplace. As we speak, it owns its website in Attleborough Fields Industrial Property, having bought it in 2014. Probably the most established SSAIB-accredited firms in Warwickshire, a number one certification for safety programs suppliers, and a Hearth and Safety Issues Awards finalist with an accreditation from the Good Enterprise Constitution besides, it has the receipts.
Belief underpins all companies at MES Techniques, making it an awesome various to the template choices of its bigger, worldwide rivals. Morgan says it’s more and more getting curiosity from organisations like colleges and schools who’ve skilled “points with poor service ranges supplied by multi-national suppliers.”
From built-in fireplace alarms and intruder alarm monitoring to bespoke entry management programs corresponding to CCTV and automatic gates for business and home shoppers, no venture is an excessive amount of – in 2021, it put in a “advanced biometric entry management system” in a 220,000-square-foot logistics website in Coventry. One other huge achievement is a lift within the worth of its upkeep contracts from £300k to 600k up to now 5 years – some 30% of the agency’s complete income, and clear proof of long-term shopper loyalty.
Additional care is a part of the bundle too, corresponding to “working flexibly exterior retailers’ operational hours,” so that they don’t have to shut, and allocating engineers “to particular jobs,” so shoppers can take pleasure in “continuity” of service from consultants they know.
Sneak a take a look at its shopper checklist and also you’ll see a various bunch of firms from small-scale companies proper as much as a “McDonald’s franchise of twenty-eight websites”, and even a Leicestershire zoo. How can an organization handle such totally different clients and their distinctive wants, I hear you ask? Excessive-level service is one reply, however a thought of method to who they tackle is one other. Based mostly within the West Midlands, the agency’s “central location” enabled by “sturdy transport hyperlinks” helps them simply service organisations each regionally and additional away. Nevertheless, it does stay “selective when it comes to buyer places” to maintain service requirements excessive.
A family-driven management staff MES Techniques could also be, however positions are earned. It’s why MD Richard’s brother Ashley, now gross sales director, labored as an set up engineer for 5 years first. Their father, Andy, after years of management, now focuses on selling the enterprise through “his ardour for networking.” For Morgan, management is about self-reflection; “an awesome chief is aware of the strengths and weaknesses of their staff and extra importantly themselves,” he states. “I’ve learnt to be open-minded to different individuals’s concepts and methods of doing issues.”
MES Techniques can also be community-focused. This contains the native soccer membership, Nuneaton City FC, which has loved a free CCTV system improve. It’s also a company supporter of Myton Hospices and the supervisor of the protection and safety of its Coventry, Warwick and Rugby websites. Final yr, staff members took half within the Three Peaks Problem for the hospice group, which noticed them climb the very best peaks in England, Wales and Scotland. A paid time without work yearly for volunteering types a part of its Thrive at Work accreditation, so there are many alternatives to get charitable.
A scaling enterprise nonetheless faces challenges, and for Morgan, the continued recruitment of expert engineers is crucial to take care of the agency’s stellar service popularity. Over the following yr, “creating our partnerships with native colleges,” is one thing he’s notably enthusiastic about, and contemplating the poor security and safety service so many expertise, it may’t come quickly sufficient. So right here’s to MES Techniques, a agency placing the guts and soul again into fireplace and safety companies.
Go to : MES Techniques
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